We are so grateful for Gordon and Kim! We had some marble being installed in an upstairs bathroom and when the installer was carrying it up it broke and fell over our railing into our hardwood floors. There were several holes, a scratch and even a piece of marble stuck in one of the holes. we called so many places with no luck in finding someone that would come and fix our floors. My husband called The Hardwood Floor Guys and Kim answered. She was so kind and compassionate when we explained what had happened. Although they had a full schedule, she squeezed us in! Gordon brought all the supplies needed and offered to fix it on the spot! He is a master at wood floors and when he was finished we couldn’t see where the damage had taken place!!! Don’t hesitate to call them, I can’t say enough about how wonderful they are!